Refund Policy
Understanding your rights and our commitment to fair refund practices at Nuvexaloriva
Refund Eligibility and General Terms
At Nuvexaloriva, we understand that circumstances change and learning paths sometimes need adjustments. Our refund policy is designed to be fair while supporting the quality educational experience we provide to all students.
All refund requests are evaluated based on specific criteria and timing requirements. We process refunds for our budgeting basics courses and financial literacy programs according to the guidelines outlined below.
- Course refunds requested within 14 days of enrollment are eligible for full consideration
- Students must have completed less than 25% of course materials to qualify for standard refunds
- Medical or emergency circumstances may qualify for extended refund consideration
- Technical issues preventing course access are grounds for immediate refund processing
- Duplicate enrollments or billing errors receive priority refund handling
Submit Your Request
Contact our support team at info@Nuvexaloriva.world with your enrollment details, refund reason, and any supporting documentation. Include your full name, course name, and enrollment date for faster processing.
Review and Assessment
Our team reviews your request within 3-5 business days, checking eligibility criteria, course progress, and any special circumstances. We may contact you for additional information during this phase.
Decision and Processing
Once approved, refunds are processed within 7-10 business days to your original payment method. Credit card refunds may take additional time depending on your bank's processing schedule.
Important Processing Information
Refunds are processed to the original payment method used for enrollment. Alternative refund methods may be available in special circumstances but require additional verification and processing time.
For courses with physical materials or certificates already issued, refund amounts may be adjusted to account for materials costs. Digital course access is revoked upon refund processing completion.
Students experiencing financial hardship should contact our support team to discuss payment plan options or potential scholarship opportunities before requesting refunds.
Questions About Your Refund?
Call +1 780 413 8155
Visit us at 83 Dufferin St S, Alliston, ON L9R 1E9, Canada